Refund policy

​ALL SALES ARE FINAL. NO CANCELING. NO RETURNS. NO EXCHANGES.

Unfortunately, we do not accept cancelations, returns, or exchanges. This is due to the handmade and embroidered nature of each product and as soon as your order is placed, we begin digitizing your design and your chosen garment style, colour, size, etc. is ordered from our supplier. 

 

Update Shipping Information

We can update your shipping or personal information as long as your items have not been shipped out yet however, please contact us ASAP if you need adjustments made. If at any point in time while placing your order you encounter a problem, please contact us as we would be so happy to help you.

 

EXCEPTION: Damage or Errored Goods

When shipped, each item is triple checked for quality just to make our customer happy. However, we understand that nothing in life is perfect, and we hope you do too. If you have a defective product or received a wrong item, please feel free to reach out to us within 14 days of receiving your order and we would be happy to assist you to a solution. All claims may be made to our business email kbetzcustom@gmail.com

If an exchange or refund is approved for damaged/errored goods all items must be returned to TKstitch within 20 days of placing your original claim. Items received after this will be denied. 

Please note that all returned items must be in original new condition; unworn and unwashed with the tags still attached. Items will be inspected for signs of wear before issuing a refund. Please be aware that even though we are a small business we hold the same refund principles as every other retail store meaning that products must be returned for a clear and honest exchange to take place; damaged or errored products are not free products.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund on your statement.

You can always contact us for any return question at kbetzcustom@gmail.com.